Job Overview
| Detail | Information |
|---|---|
| Job Title | Customer Life Cycle Manager, Solar Inverter |
| Company | Sun King (formerly Greenlight Planet) |
| Location | Lagos, Nigeria |
| Job Type | Full-Time |
| Job Field | Customer Care, Success and Service |
| Experience Required | Minimum of 6 years |
| Workplace Type | Hy |
About Sun King
If you are scanning the job boards for solar energy jobs in Lagos or customer success careers in Nigeria, this listing deserves your full attention. Sun King has positioned itself as the world’s leading off-grid solar energy company, blending product design, fintech, and field operations to bring affordable, reliable power to households and businesses that have never had a stable electricity connection.
Through its pay-as-you-go (PAYG) financing model, Sun King allows customers to access solar power with a small deposit and then pay it off gradually through mobile money or cash, eventually owning the equipment outright. The company’s reach is substantial: tens of millions of homes and businesses across Africa and Asia now rely on Sun King for lighting, refrigeration, mobile charging, and increasingly, full home and business power through solar inverter systems. With thousands of employees spread across more than a dozen countries, Sun King has built an operation that spans hardware engineering, data science, logistics, sales, and customer care — which is exactly where this role sits.
Role Summary
The Customer Life Cycle Manager, Solar Inverter is a strategic customer-success position based in Lagos, sitting within the EasyBuy Program Management function. This isn’t a typical front-line support role — it’s a lifecycle ownership position. You will be responsible for the entire customer journey for Sun King’s solar inverter product line, from the moment a lead first shows interest, through qualification, sale, installation, active use, ongoing payments, and finally full ownership of the system.
In practice, this means you’ll act as the connective tissue between sales, installation teams, product/hardware engineering, software, and customer care — ensuring that every stage of the journey is smooth, well-measured, and continuously improving.
Key Responsibilities
Map, own, and continuously refine the end-to-end solar inverter customer journey across all markets
Identify friction points at each lifecycle stage and lead initiatives to remove them
Set and enforce global customer experience standards for solar inverter products
Translate customer pain points into clear product requirements for hardware and software teams
Use telemetry data and customer analytics to spot issues before they escalate into complaints
Build dashboards and reporting that track retention, payment performance, and customer lifetime value
Partner cross-functionally with sales, field operations, installation teams, and product managers
Develop processes and playbooks that customer care teams can use to support inverter customers consistently
Drive initiatives that improve on-time payment behavior and reduce customer churn
Represent the voice of the customer in product roadmap and strategy discussions
Who Sun King Is Looking For
This role calls for someone who has spent real time in customer-facing or customer-success leadership and is comfortable using data to drive decisions rather than relying on instinct alone. Specifically, candidates should bring:
A minimum of 6 years’ experience managing customers, customer success functions, or lifecycle/retention programs
Experience working with hardware-linked or technical products is a strong advantage, particularly in solar, energy, fintech, or PAYG business models
Strong analytical skills, with comfort interpreting telemetry, payment, and behavioral data
Proven ability to manage cross-functional projects involving product, engineering, and operations teams
Excellent communication and stakeholder management skills, since this role bridges several departments
A track record of designing or improving customer journeys, SOPs, or service standards
A bachelor’s degree in business, engineering, customer experience, or a related field (an advantage, though demonstrated experience matters most)
Comfort working in a fast-paced, scaling environment typical of frontier-market tech and energy companies
Why Consider This Role
Solar and clean energy jobs in Nigeria are growing quickly as off-grid demand rises, and roles that combine customer success, data, and product strategy are rare to find in one position. This is a chance to:
Work on a product line (solar inverters) that is central to Sun King’s expansion into larger home and business energy systems
Influence decisions made by hardware and software product teams, not just respond to tickets
Build measurable, lasting improvements to how thousands of customers experience solar ownership
Join a company with an established footprint across Africa and Asia, offering exposure beyond the Nigerian market
Grow within the customer care, success, and service career track at a company actively scaling its operations
How to Apply
Interested candidates who meet the experience and skill requirements above can apply through Sun King’s official careers page for this posting:
Sun King (Formerly Greenlight Planet) on sunking.pinpointhq.com
Applicants should be prepared to demonstrate concrete examples of how they’ve improved a customer journey, reduced churn, or worked cross-functionally with technical teams in a previous role.
Frequently Asked Questions
What does a Customer Life Cycle Manager at Sun King actually do?
They own the full customer journey for solar inverter products — from first contact through installation, payment, and ownership — and work with product and technical teams to fix friction points along the way.
Is this role based fully in the office?
No. The role is listed as hybrid, based in Lagos, Nigeria.
How many years of experience are required?
A minimum of 6 years of experience in customer engagement, customer success, or lifecycle management is required.
Do I need a solar or engineering background to apply?
Not necessarily. Strong customer success and data-driven project management experience matters most; familiarity with technical or PAYG products is a plus, not a strict requirement.
Is this a customer support role or a strategic role?
It’s strategic. While it sits within customer care, success and service, the position involves journey design, data analysis, and product input rather than day-to-day ticket handling.
Job seekers searching for “solar jobs in Lagos,” “customer success manager Nigeria,” or “Sun King vacancies 2026” will find this opportunity aligns closely with those search terms — a full-time, experience-driven role at one of Africa’s largest off-grid solar employers.